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Customer Services
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- Posted By: Astute Technical Recruitment - Portsmouth
- Address:
- Contact: 02392 658210
- Date Posted: 2nd Jul 2008
- Salary: £240 - £241 per week
- Location: Portsmouth
- Reference Code: 0804-112M
- Views Since Posting: 26
- Full Description:
Job Spec: CUSTOMER SERVICE
Location: Portsmouth
Pay: £6.00ph
Working Hours:
9.5 hours a day - 4 days on with 3 days off (no rotation pattern available at present) -
opening times 8am - 11pm Monday to Sunday
i.e. - 8am - 6pm, 9am - 7pm, 10am - 8pm, 11am - 9pm,1pm - 11pm
There could be other patterns in the day.
Job Details:
Our Client have been tasked with assisting an International Company to ensure they deliver their key objective Growth of their business
Sounds simple right?
Still reading? Great, you will be trained in all of the below. Our current team members are from a varied background from retail assistants to technical architects! Whatever your background, if you have a keen eye for detail, are really customer focused and are able to be flexible and adaptable in your approach to work, then this may be the role for you..
A typical day consists of the following activities :
Inbound Call Centre Campaign where calls are received from Door to door agents selling our clients varied products.
Validating and processing new customer sales in order to achieve the overall goals of the Client.
As part of the booking process you will be speaking directly to customers and therefore a full awareness of FSA regulations regarding mandatory statements and Customer protection is required.
A keen eye for detail and data capture.
Previous Customer service experience is preferred as quality is a key part of the call.
Role includes but not limited to:
Outbound customer calling to place and verify sale (not cold calling)
Inbound
Data Entry
Administration
Qualifications: Minimum 6 months Customer Service type experience, excellent telephone manner, PC Literate
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