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Technical Support EngineerView Job details:
| Posted by: | ascend |
| View all jobs from ascend | |
| Address: | 97-99 stoke road gosport Hampshire po12 1 lr |
| Contact Details: | 02392837788 |
| Date Posted | 24th Jun 2008 |
| Reference Code: | 0706-37 |
| View Since Posting: | 8 |
| Salary: | £24k - £26k |
| Vacancy Location: | Portsmouth |
| Full Description: | |
OVERALL AIM OF THE JOB The post holder is responsible for providing on-site technical support to large and small organisations and businesses throughout SE Hants. JOB LOCATION S E Hants NORMAL WORKING HOURS 37.5 hours per week TRAVELLING INVOLVED S E Hants SPECIAL CONDITIONS Occasional weekend or late evening work will be required. Participation in the on call cover for the company's mission critical systems. DETAILS OF JOB The post will be based in SE Hants with the following principal accountabilities: 1.Providing onsite PC, network and applications technical support and advice for customers 2.Installing and configuring new equipment, in line with company procedures 3.Where possible carrying out repairs on faulty equipment, if not then liaising with contract maintenance suppliers and escorting sub contractors to companies systems 4.Assisting in testing of new systems, supporting project and development staff 5Assisting with training of new staff to the technical support and helpdesk areas 6Any other tasks as appropriate. ACCEPTED DATE PERSON SPECIFICATION Technical Support Engineer Category Requirements Essential/ Desirable (E/D) How determined: Form/Interview/Ref/ Assessment Qualifications 5 GCSE (or equivalent) English & Maths E Form/Certificate HNC/HND in relevant IT subject D Form/Certificate MCP (Microsoft Certified professional or equivalent CCNA) D Form/Certificate Job Knowledge Extensive knowledge of computer operating systems, hardware and standard office software, internet, networking and mobile technologies. E Form/Interview A good knowledge of the majority of software products or platforms used E Form/Interview Commercial awareness of a range of current and relevant technologies E Form/Interview Extensive knowledge of networking concepts E Form/Interview Experience 2 years of providing technical support E Form/Interview Providing advice and support to people with wide range of computer literacy D Form/Interview Skills/Abilities Excellent communication skills: verbal & written, good telephone manner E Form/Interview/ References Exercise good judgement, make decisions, respect confidentiality E Form/Assessment/ References Methodical approach to problem solving E Form/Assessment/ References Personal Qualities Self starter - able to use own initiative, plan/prioritise own workload, and others E Interview/References Evidence of continuing personal development E Interview/References Respectful of confidentiality E Form/Interview/ References Circumstances Flexible, able to work occasional weekends and evenings, cover on call D Form/Interview Full, clean driving license E Form/Interview Must have experience of Windows 2000 upwards, Act, Exchanging Server, Office 90 upwards and a good knowledge of Microsoft. The person can come from a helpdesk of a very large company where there are lot of problems. |
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