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Customer Support Engineer - controls
This job has expired, and cannot be applied for.
- Posted By: Ascend - Portsmouth
- Address:
- Contact: 02392 837 788
- Date Posted: 24th Jun 2008
- Salary: £30 - £40K
- Location: Waterlooville
- Reference Code:
- Views Since Posting: 16
- Full Description:
Job Specification
Customer Support Engineer
Company
One of the world’s most innovative marine electronics companies and a market leader in niche sectors of Oil and Gas, Shipping and Defence industries.
Our systems are installed on the most complex research ships to the largest floating production vessels.
Brief Job Outline
Provide effective technical support for the full range of Offshore & Marine division products, systems and related items, according to Company targets and objectives. A first line support engineer will work mainly with problems related to hardware and existing software, in most cases this will involve faultfinding on installations already in operation.
The engineer should have a good understanding of marine propulsion, electrical, electronic and computerised control and data collection system principles and be able to apply this, hands on, to resolve problems.
Specific Duties:
• Provide technical support of Offshore & Marine division products, systems and related items to customers, sales staff, by telephone, email and customer visits.
• Complete service jobs, planned and “call out”, on equipment.
• Carry out installation, commissioning and upgrades of products and functions.
• Assist Customer Support Manager in solving long term technical problems together with technical staff in Norway.
• Report problems and improvements back to product responsible departments and or product support co-ordinator via appropriate QMS procedures.
• Ensure communications from customers receive a response within acceptable time frame.
• Document upgrades and other changes made to systems following service and installation visits and report to documentation authority.
• Maintain and update Service desk, and other service databases.
• Maintain and update your technical knowledge on products.
• Promote improvements, upgrades and aftersales opportunities to customers.
• Promote correct use of procedures, processes, service tools and databases.
• Participate at regular intervals in Customer Support on call rota for all Offshore products (24 hour 7 days per week).
• Primarily travel within the UK and Ireland to support UK customers and additional overseas travel to support global customers.
Minimum Qualifications & Training
• Technical education in Electronics, Computer Science or Applied Science.
• Minimum 3 years hands on experience of electronics in the field or base.
• Valid Offshore Survival Certificate.
• Valid UKOOA Medical Certificate.
Additional Desirable Qualification and skills
• Excellent communication skills, both written and verbal, including computer literacy.
• Able to handle several activities simultaneously.
• Able to work proactively alone and in a team environment
• Good customer support and people skills.
• Prepared to travel extensively, and at short notice.
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