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• Southampton
• Posted 21st Apr 2012
• 
• Posted by: Recruitment Revolution
• Salary: £30,000 - £35,000 Negotiable
• Job Type: Permanent
• Address: Orchard Building
  Royal Holloway, University of London
  Egham
  TW20 0EX
  
• Contact: 08452239480
• Reference: 3308
• This job has been viewed 174 times since it was posted.

Job Description

Linux Hosting Support Engineer / Linux Systems Engineer - Top 5 Global Host Southampton, Hampshire £30,000 - £35,000 Negotiable We are a worldwide hosting company running 20,000+ servers for our 10,000+ clients.

Due to our continued growth we are currently recruiting aLinux Hosting Support Engineer / Linux Systems Engineer.

Linux Hosting Support Engineer / Linux Systems Engineer General Summary: The Linux Support Engineer / System Administrator interacts with our Dedicated Hosting customers via the telephone and ticketing system to walk them through basic system administration tasks such as adding users, setting permissions, and using the Tivoli back-up client. System administrators resolve issues utilizing a variety of resources necessary, knowledge, skills, techniques and tools. This includes research from the internet, books and product documentation, other employees within the support organization.

Essential Functions and Responsibilities: * Performs administration of redhat machines in a large managed hosting environment. * Ability to troubleshoot and resolve customer’s issue in a production environment * Analyses errors and logs * Assists in policing our Acceptable use policies (spam, illegal pornography, warez, eggdrop bots) and escalates issues to the Abuse Team * Troubleshoots and analyses cause of performance problems * Ability to trouble-shoot complex application-level problems independently * Exercises judgement using procedures and best practices to determine appropriate problem resolution * Other duties and tasks as assigned.

Linux Hosting Support Engineer / Linux Systems Engineer Minimum Qualifications: System Administrator II must demonstrate the following: First class experience within Linux Hosting environment Operating System -- Intermediate knowledge and use of redhat or Centos. * Knowledge of commands/utilities including but not limited to IIS, FTP, Apache telnet, SMTP, POP, IMAP, SSH * Familiarity with basic system administration tools and processes * Experience with maintaining, configuring, and troubleshooting redhat, Centos through ES5 servers * Working knowledge in mail server applications using SMTP/POP3/IMAP such as MailEnable, and/or Qmail, and/or Sendmail * Ability to troubleshoot basic networking issues using traceroutes, etc. * Ability to troubleshoot Hardware firewalls, and VPN. * Has a solid understanding of Intel-based server hardware, including RAID configuration. * Significant work experience with the following: * Redhat ES3, ES4 and ES5: Apache, FTP, DNS, basic permissions, conf files and cron tasks. * Solid understanding of DNS Record types, resolution process, troubleshooting. * Ability to duplicate the customer’s issue and document, troubleshoot and document, Resolve and document the resolution at a level the customer can understand.

The following certifications and/or education are a bonus: * IT qualification or related experience and/or training; or equivalent combination of education and experience. MCP, MCSE, redhat, or comparable certification. You may have worked in the following capacities: Linux Data Centre Engineer, Linux IT Support Engineer, Linux Support Analyst, Linux Administrator Application Statement: To apply for the role of Linux Hosting Support Engineer / Linux Systems Engineer - Top 5 Global Host simply submit your application (CV and a covering letter). If your skills meet with our client's requirements, we'll load your application into their application system for them to action. (Minus your contact details, we guard this). By submitting your CV and cover letter, you give “express consent” for us to process your application in conjunction with this vacancy.

RecruitmentRevolution.com is a unique online recruitment agency and operates an “Equal Opportunities” policy. We will gladly accept applications from all interested candidates.